A couple of weeks ago, my colleague Ellie Abdi and I ran a workshop on Information Experience Design at ASIS&T 2019.
This post contains all the resources, slides and references related to the workshop.
Slide deck
Information experience readings
Hughes, H. (2014) Researching information experience: methodological approaches. In Bruce, C., Davis, K., Hughes, H., Partridge, H., & Stoodley, I. (Eds.) Information Experience: Approaches to Theory and Practice. Emerald Group Publishing, Bingley, pp. 33-50. If you can’t get your hands on the book, you can access the chapter via QUT ePrints.
Bruce, C., Davis, K., Hughes, H., Partridge, H., & Stoodley, I. (2014) Information experience: new perspectives and research directions. In Bruce, Christine, Davis, Kate, Hughes, Hilary, Partridge, Helen, & Stoodley, Ian (Eds.) Information Experience: Approaches to Theory and Practice.Emerald Group Publishing Limited, Bingley, UK, pp. 315-320. If you can’t get your hands on the book, you can access the chapter via QUT ePrints.
Haidn, I., Partridge, H., & Yates, C. (2014). Informed democracy: information experiences during the 2012 Queensland election. In Du, Jia Tina, Zhu, Qinghua, & Koronios, Andy (Eds.) Library and Information Science Research in Asia-Oceania : Theory and Practice. Hershey, PA: IGI Global Publishing, pp. 8-23.
Bunce, S., Partridge, H., & Davis, K. (2012). Exploring information experience using social media during the 2011 Queensland floods: a pilot study. Australian Library Journal, 61(1), pp. 34-45.
Yates, C. & Partridge, H. (2015). Citizens and social media in times of natural disaster: Exploring information experience. Information Research, 20(1), paper 659.
Design resources
Personas
Llama, E. (2015, June 9). Creating personas. UX Booth. Retrieved February 8, 2017.
O’Connor, K. (2011, March 25). Personas: the foundation of a great user experience. UX Magazine. Retrieved February 8, 2017.
Journey maps
Design Kit. (n.d.) Journey map. Retrieved February 8, 2017.
How to create a customer journey map .
Human-centered design / user experience design
These resources are treasure troves of information on design methods.
Design Kit. (n.d.) Methods. Retrieved February 8, 2017.
Turner, N. (2014, September 1). How to create great UX documents. UX for the masses. Retrieved February 8, 2017.
Turner, N. (n.d.). Example UX docs and deliverables. UX for the masses. Retrieved February 8, 2017.
Mindsets of a human centered designer video series:
- Learn from failure
- Make it
- Creative confidence
- Empathy
- Embrace ambiguity
- Optimism
- Iterate, iterate, iterate
Additional resources
We didn’t have time to cover data collection and analysis in the workshop but we recommend the following resources for information on interviewing and thematic analysis.
Qualitative methods
Clifford, S. (n.d.) Tipsheet – Qualitative interviewing [PDF]. Duke Initiative on Survey Methodology. Retrieved February 8, 2017.
CDC. (n.d.) Selecting data collection methods [PDF]. Retrieved April 12, 2016.
Marshall, C. and Rossman, G. (2014). Chapter 4 Data collection methods. Designing Qualitative Research. Sage. pp. 97-150. Available via Sage Research Methods Online.
NHMRC (2014). Chapter 3.1: Qualitative methods. In NHMRC (2015). National Statement on Ethical Conduct in Human Research. Retrieved April 12, 2016 from
NSF. (2002). Data collection methods: some tips and comparisons. In NSF. (2002). The 2002 User-Friendly Handbook for Project Evaluation. Retrieved April 12, 2016.
University of Surrey (n.d.). Introduction to research. Retrieved September 4, 2016.
Flick, U. (2014).Chapter 1 Mapping the field. The SAGE Handbook of Qualitative Data Analysis. Sage. Available via Sage Research Methods Online.
Interviews
When it comes to qualitative interviewing, you can’t go past the following book.
Kvale, S. and Brinkmann, S. (2007). InterViews: learning the craft of qualitative research interviewing. 2nd Ed. London, UK : Sage Publications.
We really like this tip sheet on qualitative interviewing [PDF] from Duke Initiative on Survey Methodology.
Thematic analysis
Braun, V. & Clarke, C. (2006) Using thematic analysis in psychology. Qualitative Research in Psychology, 3:2, 77-101. Don’t have access to the journal? Access an author copy.
Ayres, L. Thematic coding and analysis, in Given, L. M. (2008). The SAGE Encyclopedia of Qualitative Research Methods. Sage. Available via Sage Research Methods Online.
Content analysis
Julien, H. Content Analysis, in Given, L. M. (2008). The SAGE Encyclopedia of Qualitative Research Methods. Sage. Available via Sage Research Methods Online.
References
We cited all of the above resources in one way or another during the workshop. Here are the things we cited or quoted that didn’t make our essential or recommended extra readings lists. But they’re still good stuff and great sources if you’re interested in exploring any of the topics further.
Charmaz, K. (2006). Constructing grounded theory: a practical guide through qualitative analysis. London: Sage Publications. (Note there’s now a second edition, which has some useful additions, but this is the version cited in the slides.)
Churucca, S. (2013, June 28). DIY user personas. UX Lady. Retrieved February 7, 2017.
Delaney, C. and Sterry, T. (2014). Enhancing proto-personas with characterization. [Slide deck for LeanUX NYC 2014]. Retrieved February 8, 2017.
Design Kit. (n.d.) An introduction to human-centered design [PDF]. Retrieved February 8, 2017.
Design Kit. (n.d.) Brainstorm rules. Retrieved February 8, 2017.
Newman, D. (2010). The squiggle of design. Retrieved February 8, 2017.